Our return policy is only valid for 30 days from the date of purchase and only if a product is defective or damaged. If 30 days have gone by since your purchase, we can no longer offer a return.
Due to the nature of our products being perishable, we do not allow returns once the item has shipped from our warehouse.
If you received a product from Beverly Chills that is defective or damaged and wish to exchange it for the same item, please follow these steps:
1) Email your return to: firstname.lastname@example.org
2) Email subject should reflect your order number (i.e Order 1450)
3) In the email, you must include photos of the defective or damaged product so we can see what is wrong with it
4) Please describe the reason for your return
Once we receive your email return, we will review and reach out to you to verify your details and confirm an exchange. Exchanges are processed as quickly as possible, normally within 24 hours.
Beverly Chills will cover the cost of shipping for all returned defective or damaged product. We try to ship out exchanges within 24 hours of receiving your return request.